We understand testing may be new or unfamiliar to you. You might have questions.
In Frequently Asked Questions, we try to answer often asked questions. If your question isn't listed, you can e-mail your question to us by using our Contact Us form.
What are the Shipping Fees, Return Policy, Delivery, and Restrictions?
Orders generally ship within 24 Hours of purchase (M-F), and if orders are received before 11 am Pacific Time; but not guaranteed.
Requests for overnight delivery must be received by 11 am Pacific Time (M-F) to ship the same day. Delivery does not include weekends or holidays, and may not be available in all areas. If overnight delivery is ordered on a Friday, you will not receive it until Monday.
Tracking info will be emailed to you once it is shipped.
It is the receiver's responsibility to pay any sales and/or country taxes, international import fees, and customs duties.
If ordering outside the U.S. you are responsible for your own return shipping.
No PO Boxes — a physical address is required for delivery.
We cannot accept orders from New York state.
Average delivery times do not include weekends or holidays.
|Delivery Type||Expected Delivery Time||Cost|
|3-6 business days (within the US)||
Shipping is free within the US on orders over $100.00
Shipping is $10.00 within the US on orders under $100.00
|2-day (within the US)||2 days||$15.00|
|Next day (within the US)||1 day (excludes Saturday and Sunday)||$35.00|
|International (Canada & Mexico)||5-10 days||$30.00 (You are responsible for your own return).|
|International (all other nations)||5-10 days||
$35.00 (You are responsible for your own return).
Return & Cancellation Policy
How to Choose a Hormone Test Kit and then Order (Step 1)
How do I decide between ordering blood spot, saliva, or urine test kits?
What are the reasons to order a hormone test?
Please visit our instructions page What are the reasons to order a hormone test? explaining the benefits of hormone testing.
How often should I retest my hormones and why?
Please visit our instructions page Why & When to Retest Hormone Levels FAQ explaining conditions where a regular retesting schedule may be of a benefit to you.
Which Hormones Need to Be Tested?
Please visit our instructions page Which Hormones Need Testing? FAQ explaining key hormones to be considered for testing.
What are the benefits of testing hormone levels?
Please visit our instructions page Benefits of Testing Hormone Levels at Home FAQ explaining how some symptoms may benefit by testing hormone levels.
What is a saliva hormone test?
Please visit our instructions page What is a Saliva Hormone Test? for details on the benefits of a saliva test.
What are the benefits of testing Thyroid Peroxidase (TPO)?
Please visit our instructions page Why Test for Thyroid Peroxidase (TPO) explaining how some symptoms may benefit by the thyroid hormone TPO.
How to Collect Your Hormone Samples (Step 2)
How do I collect my blood spot, saliva, or urine sample?
Please visit our instructions page How to Collect Your Samples FAQ showing how to collect samples for:
- finger-prick dried blood spot
- saliva collection
- dried urine collection
What time of the month should I collect my hormone sample?
Men can collect at any time of the month.
- Do not have menstrual cycles can collect any day. This would include women with hysterectomy, amenorrhea (abnormal absence of menses in women of reproductive age) and/or uterine/endometrial alblation (destruction of the uterine lining).
- Have 'normal' menstrual cycles should collect day 19, 20 or 21 (counting the 1st day of bleeding as day 1)
- Have irregular, unpredictable menstrual cycles can collect any day they are not bleeding.
- Have some kind of cycle regularity but not at the typical lengths should follow these guidelines for collection:
- Long cycles – test at day 19-21 or from day 19 to 5 days prior to when the period is expected. For example, if the cycle is 35 days, collection can be done anytime between day 19 to day 30.
- Short cycles – collection should be done a couple of days prior to when bleeding starts. For example, someone with 14 day cycles should collect on day 12.
Do supplements or vitamins affect my hormone level test results?
While vitamins may improve your symptoms, they do not generally change lab results. However, please list all hormones, supplements and vitamins that you are taking on your Test Requisition Form that ships with your test kit.
The following products are available over-the-counter and may affect lab results (this is not an exhaustive list): progesterone, pregnenolone, DHEA, 7-Keto-DHEA (see special note), hydrocortisone (cortisol). Continue to use topical hormones daily as prescribed, but avoid applying them to the face and neck areas for 3 days prior to testing. Rub in topical hormones without using fingers (e.g. wrist to wrist) for at least 2 days prior to collection. Skip use of anti-aging creams that may contain hormone traces.
NOTE: 7-Keto-DHEA is a variant form of DHEA and can create false elevations of DHEA and testosterone test results. Please discontinue use of sublingual 7-Keto-DHEAS for 3 days prior to testing. If using pill form, follow the oral collection instructions.
How to Mail Your Hormone Samples to the Lab (Step 3)
How are the hormone samples mailed to the laboratory to get my test lab report?
Note: Samples should be sent as soon as possible after collection but will remain stable for 30 days under average shipping conditions, including over weekends and holidays.
Test kits shipped to the U.S. contain a UPS or US Postal Service return label for sample returns within the US. Testers may choose to purchase an alternate form of shipping at their own expense. You are responsible for your own shipping return from outside of the U.S.
International testers will need to purchase return shipping at their own expense. These samples are not bio-hazardous so as long as they are packaged according to the Collection Instructions, there should not be any restrictions imposed by customs.
Viewing Your Hormone Lab Report & Follow-Up (Step 4)
What should I expect after I send in my test?
You will be notified in an email from the lab letting you know your results are available to access on their secure server. The lab will email to the address on your Test Requisition Form that you submit with your sample generally 4-5 business days from the time they receive the samples.
Ensure that you have whitelisted "@zrtlab.com" so that the email doesn't go to your spam folder. If you don't know how to whitelist, periodically check your spam folder.
The lab's email notification will give you instructions on how you create an account on the lab's secure server in order to review and download your test results. Results are NEVER on the Canary Club website.
From your personal lab account, you can view your test report, which will include:
- A graph showing where your hormone levels fall within set ranges. Levels can be either within or out of normal range.
- A second graph detailing the symptoms you listed on your self-evaluation form. Symptoms are grouped according to the indicated category of hormonal imbalance.
- Symptoms are correlated with the hormone levels identified through ZRT testing.
- A comment field providing an individualized review of your hormone evaluation.
How do I access my lab test reports to view?
The lab will email you 5-7 business days after samples are received for online access to your results.
You can see an example of the ZRT Lab Report here:
Questions about your results? Consider a consult with Dr. Richard Shames at www.ThyroidPower.com/appointments